Introduction
00:00:00Effective communication is crucial for success, with 85% of success depending on it. Harvard University research shows that social intelligence, the ability to interact well with others, is highly valued and paid. The key to effective communication lies in learning how to communicate more effectively with others.
Clarity
00:00:39The key to effective communication is clarity. To ensure clear communication, stop and think before speaking, rephrase if necessary, speak slowly and patiently. Effective communication involves sending a message clearly and ensuring the recipient understands it.
Noise
00:02:28Noise can be physical, internal, or emotional and it affects communication. Effective communication requires clarity at every stage of the transaction. Asking 'How do you mean?' helps to clarify unclear statements.