How To Create AI Telegram Chatbot in 2024 (Free Template)

In 2024, creating an AI Telegram chatbot for e-commerce businesses involves automating responses to customer inquiries using a custom knowledge base. The process includes selecting the right chat automation tool, building the bot on Telegram, and integrating AI trained with specific business data from websites or internal documents. A step-by-step guide is provided along with a free template that can be copied and pasted for ease of use.

This tutorial demonstrates how to build an AI chatbot tailored for any business, using the example of an e-commerce platform. By modifying the knowledge base document and training your AI on it, you can create a chatbot capable of answering specific queries related to your business.

To create a free ManyChat account, start by visiting chat.com/slmc. Click 'Get Started,' select Telegram, and continue with your Telegram account for verification. After verifying your email address, your ManyChat account will be created. This platform is user-friendly and cost-effective, offering both free plans and paid options starting at $15 per month.

To create a bot and connect it to Manychat, start by accessing Telegram on your desktop or phone. Search for 'BotFather' and initiate a conversation with the command '/newbot'. Name your bot (e.g., Chad amise telegram AI bot) and choose a username ending in 'bot'. After receiving an HTTP API token from BotFather, copy it to your clipboard. Return to Manychat, click on settings then Telegram, paste the token under 'connect existing bot', and finalize the connection.

Automating Responses to Return Policy Inquiries on Telegram To automate responses for e-commerce return policy inquiries, start by creating a new automation in ManyChat. Set the trigger as 'user sends a message' and specify keywords like 'return' and 'policy'. When these words are detected, reply with your business's return policy details. Enhance customer experience by asking if their question was answered; provide options for further assistance or connect them to live support agents if needed.

Connecting Customers with Live Support Agents via ManyChat In cases where automated replies don't suffice, use ManyChat’s built-in live chat feature to escalate issues. Mark conversations requiring human intervention as open and assign them to specific team members. Notify assigned agents about new queries through customized notifications ensuring prompt response times. This system ensures seamless transition from chatbot interaction to personalized customer service when necessary.

Enhancing Your Telegram Bot with Custom AI Using Chatbase To enhance your Telegram chatbot with custom AI, you can use Chatbase to train the bot on specific data from your website or internal documents. Start by creating an account on Chatbase and uploading a document containing relevant business information such as return policies, shipping details, and warranty conditions. Once trained, the chatbot can answer customer queries based on this customized knowledge base.

Automating Responses Between ManyChat and ChatBase via Integration Integrate ManyChat with Chatbase using Make (an integration platform) to automate responses in Telegram. Configure ManyChat's default reply settings to trigger whenever no other automation is activated; save user questions into a field called 'chatbase question'. Use Make to send these questions to Chatbase for answers which are then stored back in ManyChat under 'chatbase answer', allowing automated replies that improve over time through feedback.

Before testing the chatbot, it's essential to add a welcome message. This initial interaction sets the tone for users when they start conversing with your bot. To set it up, navigate to settings and select Telegram where you can create a new reply for the welcome message. The suggested text is: 'Hey I’m the digital assistant of e-commerce base; I'll try to answer your questions or connect you with support if needed.' Ensure this trigger is enabled so that subsequent interactions activate appropriate responses.

The process of testing a Telegram bot designed to assist e-commerce customers begins with initiating a conversation. The bot introduces itself and offers help, responding accurately to queries about return policies, shipping times, and warranty procedures. If the customer needs further assistance beyond automated responses, they are connected to a live agent through ManyChat's interface where conversations can be managed seamlessly.

A free Telegram chatbot template is available for creating an AI-powered bot in 2024. For a quick start, download the template using the provided link. Additional resources include beginner courses on Instagram and WhatsApp bots available on my website.